Technology Work Order

--- Active Technology Alerts ---

High Ticket Volume (200+) in queue.

Technology Dept. currently has over 200 work orders in the queue. Your need is important to us and we will get to you as quick as possible. Please understand that there may be delays.

--- Active Technology Alerts ---

Below are suggestions that may help you avoid or resolve problems before reporting to us.

Reset your password / Unlock your account: https://apps.bentonschools.org/password (click here)
Check for outage alerts at the top of the IT website: https://it.bentonschools.org
Verify that all cables are properly and securely attached between all devices.
Reboot or restart the computer and/or device(s). (this really does help, please try)
Verify that power switches/buttons are in the ON position. (Including Wifi switch/toggle)
Check with your buildings Technology Assistant and/or Office to make sure your building is not experiencing a known building-wide or district-wide problem.
Remember to save your work often and make backups of your data.
This request form is only available while using the school network.

Attention: Technology staff come into your building to work on specific workorders someone has properly reported.
DO NOT report problems to technology staff as they are passing through your building. Instead, please submit this form properly and a technician will be assigned to you asap.

Are you a student? Don't use the form below, Click here instead!!

*School *Name *Room# *Date

*Category (select most appropriate) *In Warranty?(3 yr.old or less?)

Make Model *Serial # **Please look up your serial number

*Describe the problem: (Limit 1 problem per workorder, please)

*If possible, is it OK to connect to your computer and resolve this issue remotely?
What time is best for remote support? (e.g. 8am-9am Mon,Wed,Fri)
We cannot guarantee this time but will make an effort if possible

*Best time for onsite support (your prep period):
We cannot guarantee this time but will make an effort if possible

Closest Contact Phone Number:*
*You authorize us to use this phone number to resolve this issue or obtain more information via phone, if feasible.

Notice: Your Email address must be correct, No Typos.
*Your Email Address:

Would you like to receive updates concerning your workorder via email? YES
If a work order has been filed and we are no longer needed, please CANCEL the work order (click here) and save a wasted trip.